Lucky 67 Privacy Policy

This Privacy Policy explains how Lucky 67 (referred to throughout as "Lucky 67", "we", "us" or "our") collects, uses, stores and protects personal data relating to individuals who visit the lucky67.win website or use any of the services available on the platform, including slot games, live casino, sports betting, bingo, crash games and all promotional programmes.

By registering an account on Lucky 67 or continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood how we handle your personal information as described here.

This Policy applies to data collected through the Lucky 67 website and any related services. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies, and Lucky 67 takes no responsibility for data practices on external sites.

If you have any questions about this Privacy Policy or how your data is handled, you can contact the Lucky 67 support team at any time using the contact details provided at the end of this document.

Lucky 67 collects personal data in the following categories, depending on how you interact with the platform:

Where Lucky 67 requires you to complete identity verification (KYC), you may be asked to submit a copy of a valid government-issued photo ID and proof of your registered payment method. These documents are processed by our verification partner and are not stored beyond the period required for compliance purposes.

Lucky 67 uses the personal data collected from you for the following purposes:

• Account creation and management: To register your account, verify your identity and maintain your account in line with platform rules.
• Processing transactions: To handle PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and card, and to process your withdrawal requests to the correct payment method.
• Delivering platform services: To give you access to slot games, live casino, sports betting on cricket, PSL, T20, football and esports markets, bingo, crash games and all other Lucky 67 features.
• Customer support: To respond to your queries, resolve complaints and provide account assistance whenever you contact the team.
• Fraud prevention and security: To monitor for suspicious account activity, prevent money laundering, detect multiple account abuse and protect the platform and its players from harm.
• Responsible gaming: To monitor gaming patterns that may indicate problematic behaviour and to apply deposit limits, session reminders or self-exclusion measures as requested or required.
• Promotions and bonuses: To manage your eligibility for bonus offers, track wagering progress and apply VIP programme tier benefits to your account.
• Platform improvement: To analyse aggregate usage data — not linked to individual identities — to improve game selection, site performance and user experience.
• Legal and regulatory compliance: To meet applicable record-keeping, anti-money laundering (AML) and know-your-customer (KYC) obligations.

Lucky 67 does not use your personal data to build advertising profiles or sell targeted advertising space. Any communications from Lucky 67 regarding promotions are related directly to your account and the platform's own offers — not third-party advertising.

Lucky 67 processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, managing your account and handling your deposits and withdrawals are all necessary to fulfil the service agreement between you and Lucky 67.
• Legitimate interests: Fraud detection, security monitoring, platform abuse prevention and aggregate analytics are carried out in the legitimate interests of the platform and its users, where those interests are not overridden by your privacy rights.
• Legal obligation: Identity verification, transaction record-keeping and AML compliance are carried out to meet applicable legal and regulatory obligations.
• Consent: Where we send you optional marketing communications about Lucky 67 promotions and offers, this is based on your consent, which you may withdraw at any time through your account notification settings.

Lucky 67 does not sell, rent or share your personal data with third parties for their own commercial purposes. Data is shared only in the following limited circumstances:

• Payment processors: Your payment details are shared with the relevant processing partners — such as JazzCash, Easypaisa, Raast and card processing networks — solely to complete the transaction you initiated. These partners process your data under their own privacy policies and are bound by financial data protection obligations.
• Identity verification partners: Where KYC verification is required, your identity documents are shared with our verification partner strictly for the purpose of confirming your identity. Documents are not retained by Lucky 67 beyond the period necessary for compliance.
• Platform infrastructure providers: Cloud hosting, database management and content delivery services are provided by third-party technology partners. These providers access data only as necessary to maintain platform operations and are contractually prohibited from using your data for any other purpose.
• Customer support tools: Live chat and support ticketing systems may be operated using third-party software. Communication records within these systems are used only for resolving your support queries.
• Legal and regulatory disclosures: Lucky 67 may disclose personal data if required to do so by applicable law, court order or in response to a legitimate request from a relevant authority in connection with fraud investigation or legal proceedings.

In all cases where personal data is shared with third parties, Lucky 67 takes reasonable steps to ensure those parties maintain appropriate data security standards and use the data only for the specific purpose it was shared.

All financial transactions on Lucky 67 are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast instant bank transfers, standard bank transfers, debit and credit cards, and supported mobile wallets. Payment data is handled as follows:

• Full card numbers and CVV codes are never transmitted to or stored on Lucky 67 servers. Card payments are processed entirely through our PCI-DSS compliant payment processor, which returns only a transaction reference to Lucky 67.
• JazzCash and Easypaisa mobile wallet transactions are processed through the respective providers' APIs. Lucky 67 receives confirmation of the transaction outcome and the registered mobile number associated with the wallet, which is retained for account-linking and anti-fraud purposes.
• Bank transfer details, including account numbers used for Raast and standard transfers, are retained for the period necessary to process withdrawals and meet AML record-keeping requirements.
• Transaction history — including deposit amounts, withdrawal amounts and dates — is retained in your account and in our records in line with the data retention periods described in Section 8.

Lucky 67 uses cookies and similar tracking technologies on the platform to provide core functionality, improve your experience and monitor platform performance. The categories of cookies used are as follows:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that help protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, preferred game categories and notification preferences. These improve convenience but are not strictly essential.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited most, where users exit and how long sessions last. This data is aggregated and not linked to individual account identities. It is used purely to improve the platform.
• Performance cookies: Used to monitor platform load times, error rates and technical performance across different devices and network conditions.

Lucky 67 does not use third-party advertising cookies or allow external ad networks to place tracking cookies on the platform. You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using core Lucky 67 features, though some preference-based functionality may be affected.

Lucky 67 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account. If you request account closure, account data is retained for a minimum period after closure to meet AML and record-keeping obligations before being securely deleted or anonymised.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for the period required by applicable anti-money laundering regulations.
• Identity verification documents: KYC documents are retained for the period required by applicable compliance frameworks and then securely deleted.
• Support communications: Chat and email records are retained for a period sufficient to resolve any follow-up disputes or regulatory enquiries, after which they are deleted from active systems.
• Analytics data: Anonymised analytics data that cannot be linked back to an individual account is retained indefinitely for platform improvement purposes.

When data is no longer required, Lucky 67 deletes or anonymises it in a secure manner. Anonymised data — data from which all identifying information has been irreversibly removed — is not subject to this Policy as it can no longer be linked to you as an individual.

Lucky 67 takes the security of your personal data seriously. The technical and organisational measures in place to protect your information include:

• TLS encryption on all data transmitted between your device and the Lucky 67 platform.
• Encrypted storage of sensitive account and transaction data on platform servers.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security reviews and vulnerability assessments of platform systems.
• Two-factor authentication options available to all account holders to secure their login.
• Automated monitoring for unusual account activity, including login attempts from unrecognised devices or locations.

While Lucky 67 applies these measures diligently, no platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — by using a strong, unique password, enabling two-factor authentication and never sharing your login credentials with others.

In the event of a data security incident that affects your personal information, Lucky 67 will notify affected account holders in a timely manner and take appropriate steps to contain and remediate the incident.

As a Lucky 67 account holder, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data Lucky 67 holds about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you can ask us to correct it. For basic account details, you may also be able to update these directly within your account settings.
• Right to deletion: You can request that Lucky 67 delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations such as AML record-keeping requirements.
• Right to restrict processing: In certain circumstances, you can ask Lucky 67 to limit how your data is used while a dispute or investigation is ongoing.
• Right to withdraw consent: Where processing is based on your consent — such as optional marketing communications — you can withdraw that consent at any time without affecting your account access.

To exercise any of these rights, contact the Lucky 67 support team. We may need to verify your identity before processing a data request. All requests will be handled promptly and in good faith.

Lucky 67 is strictly an adult platform. The services are intended solely for individuals who are 18 years of age or older. Lucky 67 does not knowingly collect personal data from anyone under the age of 18.

During registration, users are required to confirm their date of birth and agree that they meet the minimum age requirement. Where Lucky 67 has reason to believe that an account is held by an individual under 18, the account will be suspended immediately, age verification will be requested, and any balance may be withheld pending review.

If you believe that a minor has accessed or registered an account on Lucky 67, please contact our support team immediately so that appropriate action can be taken. We take under-age access seriously and will act on all credible reports promptly.

Lucky 67 may update this Privacy Policy from time to time to reflect changes in platform features, data processing practices, or applicable legal standards. When changes are made, the "last updated" date at the top of this page is revised accordingly.

Where changes are material — meaning they significantly affect how your data is used or what rights you have — Lucky 67 will notify registered account holders via email or an in-account notification before the changes take effect. For minor or clarifying changes, updating the page and the date is sufficient notice.

We encourage you to check this page periodically to stay informed about how Lucky 67 handles your personal data. Continued use of the platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

If you have any questions, concerns or requests related to this Privacy Policy or the way Lucky 67 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week via live chat through your account dashboard.

For formal written requests — such as data access, correction or deletion requests — please contact us by email so that your request is documented and can be tracked through to resolution. Lucky 67 aims to acknowledge all privacy-related requests within 48 hours and to resolve them within 10 business days.

For concerns specifically related to your account security, suspicious login activity or potential unauthorised access, please contact support immediately and do not delay — our team can take protective action on your account within minutes of being notified.